Definition
Automation of rules-based processes with software that utilizes the user interface (UI) and can run on any software, including web-based applications, ERP systems and mainframe systems.
RPA replicates the user’s actions, within the UI, to complete various processes including queries, calculations and maintenance of records and transactions.
Why RPA?
- Easy to Implement
- Low code platform
- No changes to IT infrastructure
- Managed by business users
- Quicker ROI
Robotic Process Automation – Use Cases
Benefits
Decreased Costs:Potential to reduce operational costs by up to two thirds of the human cost
Improved Efficiency:Robots are faster than humans and can be utilized to operate 24/7
Reduced Errors:Eliminate human interventions that can create unintended errors or delays
Employee Satisfaction:Removes many of the unsatisfying tasks we currently ask our human teams to perform
No IT System Changes:Benefits are possible without updating your current systems of record
Customer Satisfaction:Reduced errors improve efficiency and the quality of the customer experience
Security:Reduces internal risks to data and processes
Scalability & Flexibility:Deploy or re-assign more robots where more support is needed
Challenges in Implementing RPA
INDUSTRY DATA :
- Deloitte’s survey of 400 global firms found that 63 percent of surveyed organizations did not meet delivery deadlines for RPA projects
- For the ones that succeeded, longer-than-anticipated bot implementations delayed return on investment (ROI)
- An EY study found 30 to 50 percent of initial RPA projects fail
| Area | Issues | How to Overcome |
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| Stakeholder Buy-in & Expectations |
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| Process Identification |
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| Implementation |
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| Return on Investment |
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